Please read the following Terms and Conditions carefully


1. Introduction

1.1 Please read these terms and conditions carefully before using and its mobile application. They form a legally binding agreement between you (“you”, “your”, the “User”,) and GoLuggageFree (“we”, “us”, “our”, “GoLuggageFree” or the “Company”) which governs your use of this website (the “Website”) and our services.

1.2 By registering/signing up your details with the Website or using any services provided by the Company (“the Services”) in any way, you (“the User” or “you”) agree to be bound by the following terms and conditions (“the Terms and Conditions"), to inform the Company of all the Services undertaken, and to pay the relevant fees. If you do not accept all the Terms and Conditions you must not use or access the Website and its services. The Company reserves the right to amend these Terms and Conditions from time to time without notice. You will be deemed to have read and accepted these Terms and Conditions, including any changes, each time you use the Site.

1.3 The Services are provided by helping connect users of the website that are looking for storage space(s) (also, referred to as 'Consumer(s)' or ‘Customer(s)’) to users of the website that are providing private storage space(s) (also, referred to as 'Storage Provider(s)' or 'Host(s)' or 'Provider(s)' or ‘Partner(s)’ or ‘GoLuggageFree Partner(s)’) by promoting it on our website. The Services are only provided to facilitate this connection between Consumers and Hosts including but not limited to search, discovery, messaging, booking, payment, ratings and reviews. The Company is not a rental agent or a property broker.

1.4 Our services are not available to, and may not be used by, persons under the age of 18 years or to temporarily or indefinitely suspended Users. If you do not qualify, please do not use our Services. If you are registering as a business entity, by agreeing to these Terms and Conditions you represent that you have the authority to bind that business entity to these Terms and Conditions.

2. Definitions

Qualifying Loss- means loss or damage occurring during the period of validity of a Booking, (i) if claimed by the Provider, to the structure, fixtures and/or fittings of the premises which they own, (ii) if claimed by the Consumer, to items owned by the Consumer and stored at the Storage Address of the booked storage space.

Price or Fee- means the total amount charged by GoLuggageFree to the Consumer for a booking incl. but not limited to base price and taxes of the storage space.

Prohibited Items- means items which may not be stored under these Terms and Conditions under any circumstances, and which are set out in clause 3.3.

Provider or Host or GoLuggageFree Partner or Partner or Storage Provider- means the person or business promoting via the Website and providing a Storage Space in order for the Customer to store their items.

Registration Details- means the information used to identify each unique User, comprising an email address and a password

Storage Address or GoLuggageFree Listing/Location or GoLuggageFree Verified Listing/Location or Partner Listing/Location or Listing/Location or Verified Listing/Location- means the premises containing the Storage Space which is listed on the website on a dedicated page and which is the subject of a booking.

Storage Space- means the physical space at the Storage Address as listed by a Provider where items are stored for the duration of the booking.

Stored Items or Goods or Stored Goods- means the goods and items that are stored at the listing in a Booking.

Booking- means an arrangement for storage between a Provider and a Customer where GoLuggageFree facilitates this transaction through the Services provided on the Website. Booking contains, among other things, details on payment, number of items to be stored, date(s) and duration for which the storage space is needed.

Storer or Customer or Customer or Consumer- means the person paying the Price and utilising a Storage Space to store items belonging to them or under their control

Structural Damage- means damage of any kind to the structure, fixtures and fittings of the physical premises of the Listing.

Structural Damage Incident- means an incident causing Structural Damage to the Storage Space or Storage Address, and may comprise one or more discrete instances of damage or loss, as long as they have a causative element in common. The Company reserves the absolute right in its sole discretion to determine what constitutes a Structural Damage Incident in practice, what was the cause of such Incident, and whether damage was caused by one single such Incident, or multiple Incidents.

Listings Page- The dedicated page on the website that gives details of a storage space as promoted and outlined by a Provider.

Company Share- means the % of booking price (if applicable, less taxes, transaction fees and any other associated fees to the Payment Manager and/or the bank) that the Company keeps as its share out of the total booking price charged to the Consumer for a successful booking, i.e, payment for the booking has been completed and services used by the Consumer.

User- means a user of the Website and/or our services

3. Obligations of all Users

3.1 Registration with the Website requires the User to supply your name, email address, password and phone number. If accepted, your email address, password and phone number constitute the “Registration Details” of your User account.

3.2 It is the responsibility of the User to keep your password or Registration Details safe and confidential and not to disclose them to anybody else. You are responsible for all activity carried out using your User account, whether or not you have allowed or facilitated it. If you discover or suspect that any of your Registration Details or your User account are known by a third party or are being used without authorization, you must tell us immediately via the email address below.

3.3“Prohibited Items”. The following items may not be stored at a GoLuggageFree Listing under any circumstances: Toxic, polluted or contaminated goods; "Inherently dangerous" materials, including gasoline, compressed gas, propane tanks, kerosene, lamp and motor oil, acid, grease, corrosives, fertilizer, paint, cleaners, chemicals, narcotics, or hazardous, toxic or biological waste; asbestos or products containing asbestos, fireworks, explosives, weapons or ammunition; radioactive materials; highly flammable or hazardous goods; living plants or animals; food or perishable goods (unless frozen food to be stored in a deep freezer); anything damp, moldy, rotten or infested with or damaged by parasites; any item which emits any fumes or strong odour; jewelry,cash, valuables and securities; illegal goods; waste; or any item whose presence would invalidate any insurance policy which would otherwise cover the items or the storage space.

3.3.1 Company and the Storage Provider reserve the right to reject Stored Goods if a single item exceeds 30 kilograms in weight. Further, Company reserves the right to add an overweight surcharge of up to 100% of the reservation’s original Fee in case that the Stored Good are above 30 kilograms.

3.4 In the event that the a Provider and/or a Consumer of with a booking makes a claim under the GoLuggageFree Guarantee, you agree to cooperate promptly and fully with all reasonable requests from that Provider and/or the Consumer in relation to that claim. In practice, and without limitation, this may mean responding to requests for information or documents, or allowing inspection of the Storage Space or Stored Goods.

4. Additional Obligations of the Customer

4.1 The Customer undertakes to pay the Fee promptly, fully and in good faith and using the online booking system on the Website.

4.2 The Customer will comply with the access and security arrangements set out in the Listings Page of the Provider’s Storage Space, keep safe any keys or other items used to access the Storage Space, and not allow any other person access to the Storage Space unless accompanied by the Customer who will be responsible for that person’s actions;

4.3 The Customer agrees to offer reasonable compensation to the Provider in the unlikely event of damage to the Storage Space and/or Storage Address caused by the Stored Goods or by any negligent act or omission of the Customer. Reasonable compensation will normally mean paying for reasonable repairs, or replacement where the Storage Space and/or Storage Address or part thereof is damaged beyond repair.

4.4 The Customer will only use the Storage Space for the purpose of temporary storage of Stored Goods in accordance with these Terms and Conditions and not attempt to use it for any other purpose, or make any permanent physical changes to it, or do anything that will interfere with the Provider’s reasonable use of the rest of the premises.

4.5 The Customer will remove the Stored Goods from the Storage Space upon request by the Storage Provider, provided that the Storage Provider has immediately notified the Customer via phone and email of such intention while giving Customer enough time to travel to the Storage Space and remove the Stored Goods as practically possible. GoLuggageFree, although may try to mediate, but is not responsible and liable for any dispute arising from such cancellation or removal request by the Provider.

5. Fees

5.1 Registering on the Website, searching and view listing pages, adding a listing of storage space are free.

5.2 All financial transactions between the parties will be processed by a third-party electronic payment system (the “Payment Manager”) embedded in the Website. Payment processing services for Storage Providers on GoLuggageFree are provided by PayTM and are subject to PayTM’s services agreement. By agreeing to these terms or continuing to operate as a Storage Provider on GoLuggageFree, you agree to be bound by the PayTM Services Agreement, as the same may be modified by PayTM from time to time. As a condition of GoLuggageFree enabling payment processing services through PayTM, you agree to provide GoLuggageFree accurate and complete information about you and your business, and you authorize GoLuggageFree to share it and transaction information related to your use of the payment processing services provided by PayTM.

5.3 GoLuggageFree at its sole discretion reserves the right to set the price/fee for storage space including but not limited to facilities provided by the Provider, number and size of items to be stored by the Customer and duration of the booking. GoLuggageFree reserves the right to change or modify the price whenever necessary as deemed appropriate at its sole discretion without giving any notice to the Users of the Website.

5.4 All Users explicitly agree that all fees and charges for any booking must be only made using the booking system on the Website. Under no circumstances may the Storage Provider solicit or accept payment of fees or charges related to a storage space in cash or via direct bank transfer or another means of payment without notifying GoLuggageFree or its representatives. Similarly, under no circumstances may the Customer offer or attempt to pay for the booking or use of storage space other than the online booking system on the Website. Any breach of this clause may result in deletion of the accounts of all Users knowingly involved in such breach along with becoming ineligible, at the Company’s discretion, for any or all of GoLuggageFree’s services including but not limited to the GoLuggageFree Guarantee and you agree, where you are found by the Company to be so knowingly involved, to be jointly and severally liable to pay to the Company, the Company Share that would have been due had the booking been conducted in accordance with these Terms and Conditions. In such event, all Users hereby agree that the Company shall be entitled to deduct any such amount out of the total provider share amount to be paid to the Storage Provider.

5.5 Failure to Collect Stored Goods: If a Customer fails to collect their Stored Goods by the end of the calendar day listed on their Booking confirmation as the Pick-Up date, and the Customer fails to inform GoLuggageFree or the Storage Provider whether they wish to extend their reservation, GoLuggageFree will assume the Customer wishes to extend their reservation and will attempt to charge the original form of payment. GoLuggageFree will continue to do so every day following the original Pick-Up date and provide an updated Booking confirmation to the Customer so long as GoLuggageFree is able to charge the form of payment provided and the Storage Provider agrees to extend the reservation.

5.5.1 Removal of Stored Goods: In cases where Customer does not contact GoLuggageFree or the Storage Provider about their intention to extend the reservation, GoLuggageFree reserve the right to remove the Stored Goods from the Storage Provider’s location and store the Stored Goods at a location convenient to GoLuggageFree

5.5.2 Sale or Disposal of Stored Goods: GoLuggageFree, at its sole discretion, may sell or dispose of the Stored Goods if any of the following happen:

  • The Customer fails to collect their Stored Goods within 14 calendar days of the Drop Off date as listed in the Booking Confirmation and the Customer fails to notify GoLuggageFree about an extension to the reservation or
  • GoLuggageFree is unable to process payment to extend a reservation, and a new payment method is not provided by the Customer within 72 hours.
  • 6. Cancellations and Refunds

    6.1 The Customer may cancel their reservation and get a full refund anytime before the scheduled drop-off date and time.

    6.2 The Company allows the Customer to cancel their reservation through emailing;

    6.3 Any requests for cancellation and refund that do not comply with sections 8.2 would not be considered

    7. Liability & Indemnification

    7.1 The Company's liability for matters in relation to which liability by law cannot be excluded or limited shall not be excluded or limited and the rest of these Terms and Conditions shall be subject to this provision.

    7.2 The Company provides the Website and the Services on an ‘as is’ and ‘as available’ basis. All conditions, terms, representations and warranties that are not expressly stated in these terms and Conditions, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded.

    7.3 The Company gives no warranties, conditions, guarantees or representations in relation to the Website or Services:
    7.3.1 as to the completeness or accuracy of any advice and information contained on or sent or received from the Website or any website to which it is linked;
    7.3.2 of any particular result or outcome of using the Website or Services, or that either will meet your requirements; or
    7.3.3 that the Website or Services, and content on the Website or the server that makes it available are error- or virus-free or free of other harmful components or that your use of the Site will be uninterrupted, timely, secure, or error-free.

    7.4 All booking arrangements are carried out entirely at your own risk. The Company and its officers, directors, investors and employees excludes to the fullest extent permitted by applicable law all liability for any claims, demands, damages, losses, costs and expenses, arising out of or in any way connected with any booking, any other arrangements that User(s) may have made in connection with this Website, or the User’s use of the Website.

    7.5 You rely on information provided by other Users at your own risk. The Company does not, control, inspect, endorse, approve or check the availability, condition or nature of advertised storage space or the accuracy, currency, truth or completeness of the information provided by Users of the Website and it is your responsibility to do this and to take any other necessary precautions before arranging or carrying out a booking. You should use caution, common sense, and practice safe trading when using the Website.

    7.6 You agree to indemnify the Company from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising directly or indirectly from your breach of any of your obligations under these Terms and Conditions.

    8. Your Use of Other Users' Information

    8.1 The Company allows Users limited access to other Users' contact information for the purpose of providing its services. You agree to not under any circumstances disclose personally identifiable information about another User to any third party without first obtaining our consent and the consent of such other User. You also agree to reply to messages as soon as practicable and ideally within 48 hours of receipt.

    8.2 The Company does not tolerate spam or unsolicited commercial communications and Users shall not make unsolicited contact to the other Users of the Website except as expressly envisaged by these Terms and Conditions.

    8.3 We reserve the right to monitor messages sent via the Website for the purposes of research, training or identifying any breach of these Terms and Conditions.

    8.4 You agree that, with respect to other Users' personally identifiable information that you obtain through the Website or through a Website communication or Website-facilitated transaction, and unless the other User agrees otherwise in writing; you will only use such information:

  • for Website-related communications that relate to a booking; or
  • In the course of using services offered through the Website, or for complaints; and
  • In accordance with applicable laws and regulations, including without limitation data protection and privacy laws
  • 9. Breach

    9.1 The Company has the right to limit your activity on the Website, immediately issue a warning, suspend or terminate your User registration or any of the User’s listed storage spaces and refuse to provide any of the Services to the User without notice to the User for any of the following reasons:
    9.1.1 the User breaches these Terms and Conditions;
    9.1.2 if the Company are unable to verify or authenticate the User Information provided to us to our satisfaction;
    9.1.3 if the Company believe that the User’s actions may cause the Website legal liability or financial loss; or
    9.1.4 if the Company in its sole discretion believes it is in the best interest of the Website and other Users.

    10. Termination of Booking

    10.1 Where contracting as a Customer, you agree to remove all Stored Goods from the Storage Space at the Storage Provider's property within the end date of the booking period, that is, the final date for which the Fee has been paid, or termination of the booking, as applicable. 10.2 You further agree that in the event that you fail to collect Stored Goods, the Storage Provider shall act in accordance of clause 6.7.

    11. Privacy

    The Website has a Privacy Policy (see below) which forms part of these Terms and Conditions. You must read and agree to the Privacy Policy prior to using the Website.

    12. Intellectual Property

    12.1 The Website and all intellectual property belonging to or associated with the Company, including any trademark or trade name, logos and software, and all content on the Website (including, but without limitation, text, graphics, videos, music, sound, links, and software) is and remains at all times the property of the Company and/or is used under licence from its suppliers and is protected under international treaty provisions and worldwide copyright laws and you agree that you will not infringe any such rights in any way.

    12.2 Except as expressly permitted by these Terms and Conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any content in any way or on any medium (including other websites) without our prior written consent. Nor do we grant any express or implied right to you under any of our trademarks, copyrights or other proprietary rights.

    12.3 The Company’s logo and any other image on the Website which bears the Company’s name are properties of the Company. They may not be used without our prior written consent.

    12.4 All information and content uploaded or otherwise sent, by any means, by you to the Website or the Company or to other Users must not infringe any third party’s intellectual property or any other legal rights. You agree and warrant that you own or have permission from the owners to use any information or content you upload or send in the manner and for the purposes that you upload or send it.

    12.5 When you upload or send information or other content to or via the Website, you grant the Company a worldwide, royalty-free, sub-licensable, non-exclusive licence to reproduce, edit, transmit and publish the information or content for the purposes of these Terms and Conditions.

    13. Third Party Rights

    The Terms and Conditions and the documents referred to in it are made for the benefit of the parties and their successors and permitted assigns and are not intended to benefit, or enforceable by, anyone else.

    13. GoLuggageFree Safekeeping Guarantee

    13.1 GoLuggageFree works in its best effort to ensure policy and procedures are being followed to keep all Users’ items stored without issue.

    13.2 GoLuggageFree will compensate for the loss or damage to your property, subject to exclusions and conditions outlined below.

    13.3 Please read all terms before leaving items with GoLuggageFree so you do not violate any terms and understand the compensation policy.

    13.4 GoLuggageFree will issue compensation up to a total of Rs 5000 per claim or will be paying for reasonable repairs or, where the stored good(s) are damaged beyond repair, providing compensation of no more than the actual cash value of goods, whichever of these amounts is lower.

    13.5 The guarantee is a service provided by GoLuggageFree and does not constitute a contract of insurance, offered at the discretion of GoLuggageFree as outlined in this clause.

    13.6 You must notify GoLuggageFree by sending an email to within 24 hours of discovering the loss or damage to your items for which you wish to invoke the guarantee.

    13.7 The guarantee covers any standard items, allowed by the general Terms and Conditions in this document. It is, however, the user’s responsibility to provide evidence beyond a reasonable doubt that the items were damaged or lost while being stored with GoLuggageFree.

    13.8 Excluded Items:
    13.8.1 Prohibited Items. Values and items listed under Prohibited Items are not covered by the guarantee.
    13.8.2 Fragile Items. Items which were not handled or packaged safely. The following items would be considered as such, but are not limited to: vases, fragile class items, art painting, photos, liquids etc.

    14. General

    14.1 Termination: While you are taking part in a booking, your User account is required to stay active. Once all your active bookings have come to an end and none are going to be renewed, you will then be able to disable your User account.

    14.2 Entire Agreement: These Terms and Conditions constitute the entire agreement and understanding between the parties and supersede any previous agreement or understanding between the parties with respect to all matters referred to in them.

    14.3 No Agency: Nothing in these Terms and Conditions is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, another party in any way.

    14.4 No waiver: Any failure by either party to enforce any provision of these Terms and Conditions at any time shall not be construed as a waiver of such provision and shall not affect its right to enforce such provision.

    14.5 No Assignment, Transfer or Subcontract: These Terms and Conditions is personal to the parties and neither party shall assign, transfer, subcontract or deal in any other manner with any of its rights and obligations under this contract without the prior written consent4 of the other party.

    14.6 Governing Law and Jurisdiction: These Terms and Conditions (together with all documents referred to in them) are governed by and construed in accordance with Indian law. The parties irrevocably agree that the Indian courts have jurisdiction to settle any dispute or claim that arises out of or in connection with the Terms and Conditions any documents referred to in them.

    15. Cookies

    15.1 We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to track the pages you visit. The only personal details a cookie can contain are information you supply yourself.

    15.2 We use cookies to determine what visitors to our website find useful. We are interested in which pages are most popular and were visitors stay longest. We will use this information to help users to reach these pages quickly. Further Queries:If you have any questions or queries regarding any of the services or products featured please visit the Contact Us page or write to us at